INTRODUCTION TO SERVICOM, UNIVERSITY OF NIGERIA, NSUKKA
Public Service is the only contact that most people have with government. SERVICOM, an acronym derived from Service and Compact Focuses on the quality of that contact or lack of it. On 21st of March, 2004, SERVICOM was formally instituted as machinery for ensuring the delivery of effective public service delivery in Nigeria by Ministries, Departments and Agencies (MDAs) of government. The objectives of SERVICOM are:
- Learn the principles, ideas and tenets of Service Delivery in Government Establishments.
- Develop mechanism for collating all complaints, both internal and external.
- Institute a framework for resolving all unresolved complaints, including obtaining feedbacks from the complainants.
- Assist the staff to understand the need for service excellence.
- Assist staff to take personal responsibility for customer satisfaction.
SERVICOM is hinged on four main principles:
- Affirmation of commitment to the service of the Nigerian nation.
- Conviction that Nigeria can only realize her full potential if citizens receive prompt and efficient services from MDAs.
- Consideration for the needs and rights of all Nigerians to enjoy social and economic service to which citizens are entitled.
- Dedication to deliver services to which citizens are entitled timely, fairly, honestly, effectively and transparently.
The main functions of the SERVICOM Unit in University of Nigeria, Nsukka, in line with the SERVICOM charter are to:
- Co-ordinate the formulation and operation of SERVICOM charter and service improvement plans in the University.
- Monitor and report progress and performance of all organs and processes of the University involved in service delivery which are under SERVICOM obligations through compliance evaluations using SERVICOM
- Carry out surveys of services and customer satisfaction.
- Publicize charters and sensitize the University community and the citizenry to demand quality service as a right at all times.
In all these, SERVICOM Unit, University of Nigeria, Nsukka will be guided by integrity, skilfulness, transparency and fairness in the discharge of the aforementioned responsibilities. Reformative and Corrective measure approach will be our priority in conflict resolution.
SERVGICOM Unit has, in addition to her core staff, established SERVICOM Guild with representative members drawn from each of the seventeen Faculties of the University.
Prof. S.I. Ofoefule
Director SERVICOM Unit
SERVICOM ORGANOGRAM
UNIVERSITY OF NIGERIA, NSUKKA
| VICE-CHANCELLOR
(Nodal Officer) |
`
| Desk Officer
Enugu Campus |
| DIRECTOR
(Focal Point Officer) |
| Finance Officer |
| ADMINISTRATIVE SECRETARY
Desk Officer Nsukka Campus |
| ADMINISTRATIVE
OFFICE (Investigator) |
| ADMINISTRATIVE
OFFICE (Chief Investigator) |
| DATA ENTERING OPERATOR/ICT OFFICER |
| SENIOR SECRETARIAL
ASSISTANT II |
| CLERICAL OFFICER
(Caretaker) |
| ADMINISTRATIVE
OFFICE (Intelligent Officer) |
Director – Prof. S.I. Ofoefule, MPSN, MPIAN, FIIA, FPSN
Email: sabinus.ofoefule@unn.edu.ng
Phone No.: +2348037905578
- Administrative Secretary – Ezeme, Leonard Obiora, Deputy Registrar/Deputy Director
Email: leonard.ezeme@unn.edu.ng
Phone No.: 08064153333
- Desk Officer II – Dr Emma Esom
Enugu Campus
Email: emma.eso@unn.edu.ng
Phone No.: 08086685967
Support Staff
- Cyracus O. Uzoma, MPA, M.Sc (Pub. Admin.)
Email: cyracus.uzoma@unn.edu.ng
Phone No.: 08034638857
- Enoh S. Awah, DPA/FM, ADPA/FM, DSCA, B.Sc, M.Sc
Email: enoh.awah@unn.edu.ng
Phone No.: 08034221717
- Ephraim Uzuegbu,
Email: ephraim.uzuegbu@unn.edu.ng
Phone No.: 080359585532
- Obiageli I. Asogwa, B.Sc, M.Sc (Pub. Admin.)
Email: obiageli.asogwa@unn.edu.ng
Phone No.: 08035470656
- Kosisochukwu C. Okongwu, B.A (Theatre Arts & Film Studies
Email: kosisochukwu.okongwu@unn.edu.ng
Phone No.: 09033160260
- Emmanuel Ezema, B.Sc (Pub. Admin.)
Email: ezema.emmanuel@unn.edu.ng
Phone No.: 08063422720
- Prince Ogboso,
Email: prince.ogboso@unn.edu.ng
Phone No.: 08035307622
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